FAQ

General Questions

Using sustainable / eco materials can have increased costs in the manufacturing process. We are also a startup business and want to be conservative in our pricing. Please be assured that discount codes will be passed on where possible to ensure you are rewarded with the lowest prices possible.

Our Swim shorts are made from ECONYL fabrics, which is regenerated nylon produced from ocean and landfill waste.

Our swim shorts are made from recycled ocean plastics but we also ensure we use the most eco-friendly solutions possible wherever we can. e.g. our polymailers are biodegradable and our packaging and promo materials are made from recycled paper.

We don’t like the idea of waste, so we order and run small collections and add more inventory if there is demand. Feel free to let us know via email which products you would love to see back in stock.

To subscribe, please insert your email address at the bottom of the website to be updated on news and promotions. You can also unsubscribe by clicking ‘unsubscribe’ options in emails or asking us to take you off our lists at info@sullios.com

Order Related questions

No, you can check out as a guest.

An email will be sent to your once your order has been submitted with a reminder of your order number and what items you have purchased. Please check your junk folder if you cannot locate it.

Orders will be processed within 24 hours where possible.

Once your order has been processed, it will not be possible to change your order. If you need to make urgent changes, then please contact us at info@sullios.com as soon as possible and we will see if we can assist.

Shipping Questions

We use Royal Mail as our shipping provider and can therefore ship to over 200 countries.

Items are shipped with international tracking. The tracking details will be provided to you once dispatched.

UK – 1-2 Days, Europe – 3-5 Days, Rest of World – 5-7 Days.

Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.

Our boxes are made from recycled paper and our poly mailers are made from bio-degradable plastic.

Import Tax and Duties may be liable on your order depending on your delivery country. It is your responsibility to check import tax and duties prior to placing an order and we will not be able to provide you a refund if a) you refuse to pay charges and items are returned to us, or b) the cost of taxes and duties that you have paid.

Return questions

Our returns policy can be located at the bottom of the website or in the product descriptions.

If you need to return items, we will provide full instructions via email from info@sullios.com.

We do not cover the cost of postage for any items returned to us for a refund or exchange. Only if the original order was faulty, will we refund these costs.

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